Former Comcast and HubSpot Operations Executive Joins Home
Furnishings Leader
BOSTON--(BUSINESS WIRE)--
Wayfair (NYSE:W), one of the world's largest online destinations for
home furnishings and décor, today announced that Liz Graham has joined
the company as Vice President of Sales and Service. Graham will oversee
global customer service and sales for all of Wayfair’s brands. Graham
draws upon an extensive background in operations and management
including 14 years at Comcast where she led technical operations and
provided strategic oversight for all aspects of customer experience.
Most recently, Graham held various operations roles at HubSpot (HUBS).
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Liz Graham joins Wayfair as VP of Sales & Service. (Photo: Business Wire)
“Liz is a strong operations leader with a proven track record of driving
significant increases in productivity, customer success and employee
satisfaction,” noted James Savarese, chief operating officer (COO) of
Wayfair. “We have no doubt that Liz has the right expertise to scale
Wayfair’s service and sales operation as we rapidly establish Wayfair as
a global leader in customer experience and service.”
“I am delighted to join this talented leadership team just as Wayfair
takes off as a global ecommerce brand,” said Graham. “Wayfair is built
on top-notch customer experience. I look forward to further
strengthening that focus as we scale up sales and service teams
domestically and internationally to match the company’s growth."
In her previous role at HubSpot, Graham led IT operations. Before
HubSpot, Graham held several senior level operations roles at Comcast
Corporation’s Northeast Division, including Vice President of Technical
Operations and Vice President of Network Operations Centers. Graham
earned an A.B. from Harvard College, a M.St. from Oxford University and
a J.D. from Harvard Law School.
About Wayfair
Wayfair Inc. offers an extensive selection of home furnishings and décor
across all styles and price points. The Wayfair family of brands
includes:
-
Wayfair.com, an online destination for all things home
-
Joss & Main, an online flash sales site offering inspiring home design
daily
-
AllModern, a go-to online source for modern design
-
DwellStudio, a design house for fashion-forward modern furnishings
-
Birch Lane, a collection of classic furnishings and timeless home décor
Wayfair is headquartered in Boston, Massachusetts, with additional
locations in New York, Ogden, Utah, Hebron, Kentucky, Galway, Ireland,
London, Berlin and Sydney.
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Source: Wayfair