E-Commerce Retailer to Create 450 Full-Time Customer Service Roles in
Second Maine Location
BOSTON--(BUSINESS WIRE)--
Wayfair Inc. (NYSE:W), one of the world's largest online destinations
for home furnishings and décor, today announced the opening of a new
customer service center in Bangor, Maine. With plans to create 450
full-time customer service roles in the new location, Wayfair is scaling
its service operations to continuously deliver an exceptional retail
experience to its rapidly growing customer base.
“We are excited to join the local Bangor community and build upon the
area’s tremendous legacy in customer service,” said Liz Graham, vice
president of sales and service, Wayfair. “Outstanding customer service
has been a key driver of Wayfair’s success and rapid growth as a go-to
destination for everything home. We have always oriented our business to
best serve our customers and are confident that the expansion of our
world-class service team in Bangor will help us continue to raise the
bar on customer service excellence.”
Wayfair’s Bangor facility is the company’s second office to open in
Maine this year, following the launch of a sales and operations location
in Brunswick in May.
Wayfair’s service organization was recently recognized
for customer service excellence, earning the Gold Stevie® Award in
the Customer Service Center of the Year retail category. In addition,
Wayfair won the public vote with the People’s Choice Stevie® Award for
Favorite Customer Service in the retail category.
Wayfair offers full-time customer service positions with a wide range of
benefits including equity, bonuses, 401(k) matching, tuition
reimbursement, medical, dental and vision insurance and discounts on
employee purchases. For more information on hiring and career
opportunities in Maine, visit www.wayfair.com/careers.
About Wayfair
Wayfair Inc. offers an extensive selection of home furnishings and décor
across all styles and price points. The Wayfair family of brands
includes:
-
Wayfair,
an online destination for all things home
-
Joss
& Main, where beautiful furniture and finds meet irresistible
savings
-
AllModern,
a go-to online source making modern design more accessible
-
DwellStudio,
a design house with a decidedly modern vibe
-
Birch
Lane, a collection of classic furnishings and timeless home décor
Wayfair is headquartered in Boston, Massachusetts with operations
throughout North America and Europe.
View source version on businesswire.com: https://www.businesswire.com/news/home/20160909005012/en/
Source: Wayfair Inc.