E-commerce Leader Takes Home the Gold in 2016 Stevie Awards for Sales
& Customer Service
BOSTON--(BUSINESS WIRE)--
Wayfair
Inc. (NYSE:W), one of the world's largest online destinations for home
furnishings and décor, won the Gold Stevie® Award in the Customer
Service Center of the Year retail category in the tenth annual Stevie
Awards for Sales & Customer Service on Friday evening. In a
worldwide public vote earlier this month, Wayfair’s top notch service
organization also won the People’s Choice Stevie® Award for Favorite
Customer Service in the retail category.
“We are honored to be recognized by the Stevie Awards for our dedication
to customer service,” said Niraj Shah, CEO, co-founder and co-chairman,
Wayfair. “At Wayfair, our team goes above and beyond each day to create
the best customer experience in retail. We strive to repeatedly exceed
our customers’ expectations through ongoing innovation and continuous
improvement. As a result of our efforts, we see our customers coming
back again and again with repeat orders in Q4 2015 up 96 percent year
over year.”
Wayfair’s customer service organization is focused on long term customer
satisfaction. The team is staffed completely in house and offers
dedicated, personalized customer support for large parcel service as
well as specialized teams for complex categories such as custom
upholstery and flooring.
“The Gold Stevie Award for Customer Service of the Year is a tremendous
testament to our success in building a world-class customer service
organization,” added Shah. “We look forward to raising the bar for
service even higher in 2016.”
More than 60 members of several specialized judging committees
determined the Gold, Silver and Bronze Stevie Award placements from
among the Finalists during final judging earlier this month. The awards
were presented to honorees during a gala banquet on Friday, March 4 at
the Paris Hotel in Las Vegas. Details about the Stevie Awards for Sales
& Customer Service and the list of Stevie winners in all categories are
available at https://stevieawards.com/sales.
About Wayfair
Wayfair Inc. offers an extensive selection of home furnishings and décor
across all styles and price points. The Wayfair family of brands
includes:
-
Wayfair.com, an online destination for all things home
-
Joss & Main, where beautiful furniture and finds meet irresistible
savings
-
AllModern, a go-to online source for modern design
-
DwellStudio, a design house for fashion-forward modern furnishings
-
Birch Lane, a collection of classic furnishings and timeless home décor
Wayfair generated $2.25 billion in net revenues for full year 2015. The
company employed 3,809 people as of December 31, 2015 and is
headquartered in Boston, Massachusetts with operations throughout North
America and Europe.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business
Awards, the German Stevie Awards, The International Business Awards, the
Stevie Awards for Women in Business, the Stevie Awards for Sales &
Customer Service, and the Asia-Pacific Stevie Awards. A seventh program,
the Stevie Awards for Great Employers, will debut in April 2016.
Honoring organizations of all types and sizes and the people behind
them, the Stevies recognize outstanding performances in the workplace
worldwide. Learn more about the Stevie Awards at https://www.StevieAwards.com,
and follow the Stevie Awards on Twitter @TheStevieAwards.
View source version on businesswire.com: https://www.businesswire.com/news/home/20160307005775/en/
Source: Wayfair Inc.