Home Retailer Makes Furniture Delivery More Convenient Than Ever with
Up-to-the-Minute Updates via Live, Visual Tracking Feature
BOSTON--(BUSINESS WIRE)--
Wayfair Inc. (NYSE:W), one of the world’s largest online destinations
for the home, today announced the launch of Day of Delivery Tracking, a
live tracking feature for furniture items that pinpoints Wayfair
delivery driver locations in real time through an interactive GPS map.
Providing a best-in-class furniture delivery tracking experience, this
new feature is currently available in 10 markets, including New York
City, San Francisco, Boston, Chicago, Dallas and Atlanta, making the
delivery of furniture items more convenient than ever before.
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“At Wayfair, we believe the process of finding just the right furniture
and décor, and getting it into your home, should be as fast and easy as
possible – and that customers shouldn’t have to spend an entire day,
hours, or even minutes, not knowing when their sofa, bed or dining table
will arrive at their home,” noted James Savarese, Chief Operating
Officer, Wayfair. “With Day of Delivery Tracking, we’ve added a new
level of transparency into exactly where items are and when they will
arrive, so that our customers are free to relax, complete tasks, or run
errands without the anxiety of missing their scheduled delivery.”
On the morning of delivery, customers in available markets receive an
email and text message linking them to a GPS map that shows the location
of their Wayfair driver with an arrival countdown indicating when their
driver is nearby. If customers have any further inquiries about their
delivery, they can simply tap a “click-to-call” smart link to be
automatically routed to either their local Wayfair Delivery Center or
Customer Service depending on their delivery status.
“Day of Delivery Tracking is one of the many ways in which we are
transforming the experience of shopping for home, not only through our
unmatched selection, technological innovation and exceptional service,
but additionally through our sophisticated proprietary logistics
network, which is uniquely designed and optimized for furniture items,”
continued Savarese. “We’re transforming what was once a time-consuming,
frustrating process into the best and most convenient furniture delivery
experience of any retailer.”
Day of Delivery Tracking is currently available in 10 major markets and
will continue to launch in new markets throughout the year, including
Denver, Detroit, Miami, Orlando, Cleveland and Richmond. For a demo
and screen shots, visit https://bit.ly/DayofDeliveryTracking.
About Wayfair
Wayfair Inc. offers an extensive selection of home furnishings and décor
across all styles and price points. The Wayfair family of sites includes:
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Wayfair, an online destination for all things home
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Joss & Main, where beautiful furniture and finds meet irresistible
savings
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AllModern, unbelievable prices on everything modern
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DwellStudio, unexpected modern design for everyday life
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Birch Lane, a collection of classic furnishings and timeless home décor
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Perigold, unparalleled access to the finest home décor and furnishings
Wayfair generated $3.9 billion in net revenue for the twelve months
ended June 30, 2017. Headquartered in Boston, Massachusetts with
operations throughout North America and Europe, the company employs more
than 6,000 people.
View source version on businesswire.com: https://www.businesswire.com/news/home/20170926006001/en/
Source: Wayfair Inc.