Home furnishings online retailer plans to open a new customer service
center in Big Flats, NY
BOSTON--(BUSINESS WIRE)--
Wayfair Inc. (NYSE:W), one of the world's largest online destinations
for home furnishings and décor, today announced the opening of a new
customer service center in Big Flats, New York. Wayfair will hire for
more than 450 full-time customer service and sales roles in the new
location as it scales its world-class service operations to meet the
needs of its rapidly growing customer base.
“We’re excited to expand our operations to Chemung County and the town
of Big Flats and welcome new talent to our award-winning team,” said Liz
Graham, vice president of sales and service, Wayfair. “Wayfair’s success
is built upon a steadfast commitment to the customer and its dedication
to delivering an unparalleled customer experience. We are confident that
our expansion to New York State will enable us to further build our team
with dedicated professionals who believe in always putting the customer
first. We look forward to launching our Wayfair team in Chemung County
and becoming part of the local community.”
Wayfair plans to open more than 450 full-time jobs in the new Big Flats
location across a variety of management and sales and service roles.
Scheduled to open this summer, the center began their hiring search in
early March and will continue the search for talent through 2018.
"In the Southern Tier, our strategic investments are attracting new
businesses, creating new jobs and strengthening the regional economy,”
said Empire State Development President, CEO & Commissioner Howard
Zemsky. “Wayfair's commitment to invest millions of dollars and create
hundreds of jobs furthers the region’s Southern Tier Soaring initiative,
which is well on its way to generating sustainable growth and progress.”
Wayfair’s service organization was recently recognized for customer
service excellence, earning the Silver Stevie® Award in the Customer
Service Department of the Year retail category. In addition, Wayfair was
recognized as one of the Best Places to Work in Retail by Fortune
Magazine.
Wayfair offers full-time customer service positions with a wide range of
benefits including equity, bonuses, 401(k) matching, tuition
reimbursement, medical, dental and vision insurance and discounts on
employee purchases. For more information on hiring and career
opportunities in New York, visit www.wayfair.com/careers.
Employing 7,700 people globally, Wayfair currently operates customer
service centers in Massachusetts, Maine, Utah, Texas, Germany and
Ireland.
About Wayfair Inc.
Wayfair believes everyone should live in a home they love. Through
technology and innovation, Wayfair makes it possible for shoppers to
quickly and easily find exactly what they want from a selection of more
than 10 million items across home furnishings, décor, home improvement,
housewares and more. Committed to delighting its customers every step of
the way, Wayfair is reinventing the way people shop for their homes –
from product discovery to final delivery.
The Wayfair family of sites includes:
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Wayfair, everything home for every budget
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Joss & Main, beautiful finds, irresistible savings
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AllModern, unbelievable prices on everything modern
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Birch Lane, home of classic designs and fresh finds
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Perigold, the widest-ever selection of premium home
Wayfair generated $4.7 billion in net revenue for the twelve months
ended December 31, 2017. Headquartered in Boston, Massachusetts with
operations throughout North America and Europe, the company employs more
than 7,700 people.
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Source: Wayfair Inc.